要求：粤语+英语流利，支持港澳员工需求；（HR背景非必须）
薪资：9-12k*13，含补充年假和全薪病假
岗位为hr service support，需要以电话形式接受员工需求和解答问题，希望I人宝宝慎重考虑哦
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短期产假替岗，六个月需求
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Description
We’re looking for someone who is passionate about Human Resources and proving generalist support to employees on various topics including policies, benefits, compensation, personal data, HR systems and web tools. Our team is the first point of contact in the resolution, escalation, or routing of needs related to the employee experience.
This role is located on our campus in Shanghai, China.
• Responsible for providing support and care to employees and managers across multiple lines of business and countries.
• Ensure employee inquiries are answered and/or properly routed in a timely and caring manner.
• Explore employees needs by phone and email and help educate on relevant employment policies and practices.
• Use your exceptional analytical skills to determine the level of support required andwork cross-functionally to resolve.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction while balancing the needs of the employee and business.
• Record all employee inquiries and resolutions accurately and effectively in a customer relationship management system.
Key Qualifications
• Fluent Cantonese and English.
• You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
• You have exceptional communication skills, outstanding interpersonal skills, and the ability to partner cross-functionally effectively.
• You understand the importance of discretion and confidentiality in the type of work we do. You practice this with the upmost integrity.
• You are a creative person who can capture trends and offer proactive solutions. Yousee pain points as an opportunity to innovate and get better.
• You are a detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics.