Job description

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.

Key Responsibilities

A team leader will be responsible to deliver operational engagements by leading a team of KYC Quality Checkers (QC) and providing exceptional client/customer experience in an efficient and effective manner, getting it right first time.
The ability to engage and communicate with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led a small team in an operation environment.
The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal stakeholder relationship will be key to the success of the role.
• Maintenance of Service Levels in the team within the purview of overall engagement management goals encompassing productivity, quality-based outcomes by leading the team of c10-c15 direct reports.
• Provide day-to-day guidance to the team, influence the teams to improve and collaborate, identify, and implement required trainings.
• Ensure the team consists of sufficiently well trained and well-motivated staff and potential resource challenges are flagged in a timely manner to Ops Management to facilitate recruitment backfills.
• Reporting of issues of concern to Senior Leadership, SMEs, Operations Support and where appropriate, to the client on a timely basis and actively work on solving problems/issues, as applicable.
• Effectively utilise MI reports to drive staff performance. Build/organize MI, as necessary.
• Initiate/discuss with Quality Control/Policy SMEs that may support process improvements to achieve higher levels of efficiency and effectiveness and to maximise productivity gains including ensuring operational consistency across operations and sharing best practice.
• Provide support and cover for Team Leader levels within function as required (arranging cover and comprehensive handover for your own planned absences).

Experience & Background

• Min 3-5 years in an operational service delivery environment, with at least 2 year in a Team Leader role managing a small/mid-size team (10-15).
• Preferred background in Banking/Financial services industry, with proven track record in Service Delivery and Operations, and exposure to AML and KYC/CDD operations with adequate knowledge of quality control procedures and regulatory standards.
• Good communication skills (including fluency in Chinese and English), inter-personal and relationship management skills.
• Strong time management, organisational, planning and follow-up skills; ability to multi-task effectively. Ability to cope well under pressure and meet deadlines.
• Problem solving skills and the ability to use information to generate creative solutions.
• Competent at Microsoft Office tools i.e., excel, word, PowerPoint.

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

Please note that all information in this form has been voluntarily supplied and will be used by KPMG for selection purposed only.