Key Responsibilities

Resolve escalated customer concerns and complaints by creating positive experiences;

Utilize strong communication skills to connect with customers and negotiate when necessary;

Consistently follow-up with customers until their concerns are fully resolved;

Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;

Enhance the Trip.com brand through social media and reputation platforms(Facebook, Twitter, TrustPilot etc.) ;

Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements

Bachelor’s Degree or higher;

Highly proficient in both verbal and written English. Native speakers preferred;

Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;

Able to work under tight deadlines and pressure, both independently and with others;

Able to work during weekends and public holidays.