JOB TITLE: Technical Support Engineer (or Senior) and Product Engineer. MANAGER: General Sales Manager (China Region) OBJECTIVES: - knowledge of the use of the product and its installations. - knowledge of the products involved in intrinsic safety and functional safety applications or related experiences. - In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer. INTERFUNCTIONAL RELATIONS: - With HQ for the technical supports related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products. - - With the Sales (Engineers) or sales Managers ((China Region ) to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars. - With the Marketing Manager for the drafting of Case History or Application Notes useful as publications for the website. JOB REQUIRMENTS EDUCATION: - - Diploma as a Technician of Electrical and Electronic Industries. - Certification as a Functional Safety Engineer will be an advantage. LANGUAGE SKILLS: Knowledge of spoken and written English (China basic CET Level 4) INFORMATICS SKILLS: - Software: MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software - Hardware: Cabling, Hardware troubleshooting, Screen Repair, A/V setup JOB RESPONSABILITIES ACTIVITIES: - - Troubleshooting for product use and installation. - Answers to the customer for questions about the product and its use. - Coordination and distribution of work for the resources of the Customer Care department. - Coordination with the R&D department for the drafting of technical documentation, for tests to be carried out on the products, or for the resolution of problems that arise on the current product