岗位职责:

Job Title: IT 服务运营工程师 Engineer of IT Services and Operations
Department: Operations & Service Center (OSC), Information Technology Department (ITD), HKUST(GZ)
Job ID:

Job Posting Details

Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents.

In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand-new and cross-disciplinary academic structure featuring “Hub” and “Thrust” to substitute the conventional one characterized by “school” and “department”, facilitating cross-disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.

HKUST(GZ) comprises four Hubs, namely Function Hub, Information Hub, Systems Hub, Society Hub and 16 thrusts. The admission of undergraduate students begins in 2023, with the first batch of programs covering artificial intelligence, data science and big data technology and smart manufacturing engineering.

HKUST(GZ) is located at No.1 Duxue Road, Qingsheng Hub Cluster, Nansha District, Guangzhou. The campus covers an area of about 1,669 mu (111.3 hectares) and is divided into two construction phases. The first phase covers an area of about 716 mu (47.7 hectares) with a floorage of about 636,000 square meters (63.6 hectares), which had been officially put into use in September 2022. The design of the campus blends natural scenery with architecture, with key cutting-edge technologies for energy conservation and environmental protection adopted during the design and construction process, in a bid to establish the campus as a new benchmark of green, smart and sustainable development.

Duties
工作职责：
1. 监控IT系统预警平台，确保系统稳定运行，包括网络设施、服务器、存储设备等；
2. 及时响应和解决IT服务事件和问题，确保服务等级协议（SLA）的达成；
3. 维护IT资产管理，包括硬件、软件、许可证及其它资源的清单管理；
4. 与专业工程师协同编写和更新IT操作文档、流程和标准作业程序（SOP）；
5. 提供技术支持和培训给内部用户，确保他们能有效地使用IT资源；
6. 跟踪和分析IT服务的性能指标，并提出改进建议；
7. 提供桌面支持服务，包括对内部用户的电脑、应用程序和外围设备的安装、配置、维护和故障排除；
8. 主动与用户沟通，收集反馈，以提升服务质量和用户满意度。

Qualification Requirements
任职要求：
1. 计算机科学、信息技术或相关领域的本科学历；
2. 具备5年以上的相关服务运营管理经验；
3. 熟悉主流操作系统（如Windows Server、Linux等）和网络设备（如交换机、路由器等）；
4. 熟练掌握IT服务管理框架，如ITIL、ISO/IEC 20000等；
5. 具有解决复杂技术问题的能力，以及良好的分析和故障排除技能；
6. 良好的沟通能力和团队合作精神，能够与不同背景的团队成员有效沟通；
7. 具有项目管理和时间管理能力，能够处理多任务并在压力下工作；
8. 具备良好的英语听说读写能力，能够阅读技术文档；
9. 具有桌面支持和用户服务方面的经验，能够快速解决用户遇到的各种技术问题；
10. 有较强的客户服务意识，能够提供专业、友好的面对面支持。

This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience.

Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: https://career.hkust-gz.edu.cn/en/career and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at gzhr@hkust-gz.edu.cn.
(Information provided by applicants will be used for recruitment and other employment-related purposes only.)

HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.