Work Description:
• Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with Client and build strong relationship and trust with Client.
• Build, motivate and mentor a highly functioning inside sales team to lead and drive project performance excellence.
• Lead team to meet and exceed monthly, quarterly, and annual team targets.
• Drive operational excellence of key center metrics including not only SLAs but also other business-related targets what agreed with Clients.
• Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.
• Weekly coaching and observing the team both on methods of business quality & metrics improving, coach and/or Readiness Managers to improve team performance.
• Assess team capability & build talent pipelines where needed, including involving in talent hiring working closely with Talent Acquisition team.
• Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms.
Requirements:
· 3 years of experience in customer service/ecommerce operations management, team size over 50 staffs, with strong team leadership and motivation.
· Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success.
· Experience in handling pressure situations, agility to manage ambiguous and complex situations, while maintaining a good rapport with customers.
· Good verbal & written communication skills.
· Ecommerce experience preferred.
· English requirement is over CET-6, Oral English is preferred.