Mission/Purpose of the Job：

-To ensure the satisfaction of Edwards Customers in China, by supporting product Installation Commissioning, troubleshooting, Preventive Maintenance & by providing efficient and professional onsite service capabilities. In addition to promote Edwards Field service by delivering a first class service to all customers.

-The responsibility will be for support of Semi Conductor/FPD, Solar and on occasions General Vacuum Customers and OEMs in China, support all Edwards’s customers with high quality and efficient field service activities.

-The position reports principally to the Team Leader, but with strong liaison to Key Account Managers as required.

Main Responsibilities：

-Fully comply with company SHEQ rule and procedure, attend safety training and safety meeting.

-Focus on agreed customer regularly to build up strong relationships and demonstrate EDWARDS support ,

-Provide clear reports to local and overseas staff, to allow accurate assistance in resolving technical issues

-Basic training for EDWARDS product and work BOP/SOP on site to new engineers and technicians, work with them under buddy system.

-Implement recommended technical solutions to achieve desired improvements, thereby reducing commercial risks to EDWARDS .

-Implement on duty service when off time and holidays according to team leader arrangement.

-Cooperate with other department staff for fix on site issue.

-Support team leader control and manage the site document and do properly update.

Skills / Knowledge / Experience

Education level:

-Mechanical or electromechanical engineering background, with formal qualifications to college degree level an advantage.

Relevant Previous experience:

-Background in General vacuum and scrubber equipment, Semiconductor equipment is an advantage.

-Technical expertise, combining mechanical and electrical components.

-Experience in a service position in an industrial and highly technical environment

Knowledge areas/Skills:

-Ability to read and use engineering drawings, and to sketch engineering requirements.

-Practical in nature with good troubleshooting skills, able to appreciate application or product issues and their influences.

Other requirements (e.g. Language skills; competencies; expected travel requirements):

-Command of English, both written and oral. Good level of computer literacy.

-Good Command of PowerPoint, Word, Excel and Outlook is essential.