医疗设备售后硬件维修与维保商务工作
Essential Responsibilities:
Testing, troubleshooting, analyzing and repairing Varian X-Ray products.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communication with customers and colleagues to ensure resolution and proper follow-up, leading to customer satisfaction.
Occasional customer visits to build and maintain customer relationships
May include training of customers on Varian’s X-Ray product.
May take on additional responsibilities within local area as needed.
Qualifications/Requirements:
Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent education or Associates Degree with 2 years’ experience servicing electronic equipment.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Fluency (spoken and written) in English, possess intermediate math skills, fluent in computer skills.
Experience working with SAP systems.
Desired:
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Mechanical, electrical engineering knowledge
Excellent oral and written communication skills.
Knowledge of Varian products and services
Skills:
Good communication and interpersonal skills
Ability to work in a team environment
Knowledge/experience with hand and power tools
Problem solving and troubleshooting ability
Ability to read and understand mechanical and assembly drawings
Knowledge/experience with basic schematics