- Take full responsibility for providing high quality and efficient customer service to customers. Pro-actively manage service requirements of assigned accounts.
-负责为客户提供优质高效的客户服务。
-Responsible for managing daily order inquiries and all order related work; Ensure seamless order flow. Responsible for receiving, checking, and inputting orders into the SAP system until final fully delivery to customers.
-负责管理日常订单查询和所有订单相关工作；保证无缝的订单流。负责订单的接收、检查和录入SAP系统，直至最后完全交付给客户。
-Coordinate with factory planner to track the production status of orders and feedback to the customer without delay.
-工厂计划协调，跟踪订单的生产状态，并及时反馈给客户。
- Clean up system orders daily and register them in the ledger to ensure consistency between the ledger records and the actual orders in SAP.
-每天清理系统订单，并做好台账登记，保障台账记录与系统实际订单一致。
- Strictly enforce and adhere to order processing and other policies in force by the company.
-执行并遵守公司现行的订单处理和其他政策。
- Keep close contact and communication with customers in a proper manner and maintain good relationship with them.
-以适当的方式与客户保持密切联系和沟通，并与他们保持良好的关系。
- Support testing of SAP upgrades and testing, etc.
-支持SAP升级测试等。
- To take up additional tasks as assigned.
-分配的额外任务。
任职要求
- Possess at least College degree or above in Customer Service, Supply Chain or related field. At least 2years of professional experience in Customer Service/ Supply Chain, knowledge of customer service, logistics (transport/warehousing) know-how and e-commerce related processes / tools.
-至少拥有客户服务、供应链或相关领域的大专及以上学历，在客户服务/供应链方面至少有2年的专业经验，对客户服务、物流（运输/仓储）和电子商务相关流程/工具有了解。
- Good communication skills. Ability to work effectively in team environment.
-良好的沟通技巧和变革管理知识。具备在团队环境中高效工作的能力。
- Have SAP system skill.
- SAP系统操作经验。
- Easy-to-going character, good communication skills.
- 易合作，良好的沟通能力。