Are you a proactive problem —solver with a passion for customer service? At Alleima, we value the power of action and the strength in creation. Join our team and help bring our vision to life. Dive into a supportive environment where every individual is recognized and valued. Apply today and be part of a global community that thrives on innovation and collaboration!
About the role
As a Customer Service Specialist at Alleima, you will provide essential administrative support to our contract or sales team, unit, or department. Your role will be pivotal in promoting and selling our products and services, ensuring smooth day —to —day operations, and supporting our sales representatives and customers. Key responsibilities include:
—Answering routine and escalated inquiries on service and product availability, prices, delivery times, and order status.
—Entering data into databases to maintain up —to —date customer records and track orders and deliveries.
—Preparing reports related to customer inquiries, sales trends, customer complaints, and delivery/service problems.
—Performing background research on customer accounts, prospects, competitors, and industry trends.
—Managing sales of products and services to small and medium —sized customers within an assigned geographical territory.
—Planning, directing, supervising, and evaluating the workflow of sales support for sales representatives.
—Identifying issues and recommending improvements to enhance sales support processes.
About you
You possess basic trade compliance and financial knowledge, which will be crucial in navigating the complexities of our sales processes. Your familiarity with tube products and proficiency in Microsoft Office and ERP systems will enable you to handle customer inquiries and maintain accurate records efficiently. Excellent communication and coordination skills are essential, as you will be the bridge between our sales team and production. With an open mind and team spirit, you will thrive in our collaborative environment. Your problem —solving skills and willingness to learn new things will help you adapt and grow within our dynamic industry. A good command of spoken and written English (at least CET —4) is necessary to communicate effectively with our global community.
What you can expect from us
—A supportive environment where every individual is recognized and valued.
—Opportunities for growth and a rewarding career within an industry that never stands still.
—Competitive salary and benefits package.
At Alleima, our mission is much more than delivering high-quality products, technology, and processes - working together to develop solutions based on our customer’s needs and thus achieve our business goals, is a better way to describe our daily work.With curious employees and safety as our priority, we create a work environment where you can develop both personally and professionally.
With a clear direction for our journey ahead, utilizing our position as a technology leader, progressive customer partner, and sustainability driver, we aim to become an even stronger company in our industry.
Are you ready to take on this challenge together with us? Join us on our journey!