EXECUTIVE, AIR FREIGHT
Job Description
- Ensure smooth performance daily processing of import, export and billing transcations.
- Manage customers queries. Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
- Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
- Escalate unresolved issues that require managerial attention.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift.
- Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request.
- Support productivity enhancements for Airfreight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
- Ensure all freight cost, details and processes are kept up to date in Cargowise.
- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
- Coach and guide junior team members to ensure alignment and development
- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manua.l
- Junior College or above majored in Logistics, Supply Chain Management or equivalent.
-5 years experience in International Freight Forwarding companies.
- Good knowledge of Import & Export Document Administration.
- Working knowledge of International Trade Legislation Compliance.
-Good Customer Management.
- Strong knowledge of Freight Management Systems including Cargowiseone, local customs & trade portals.
- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.
- Good Attitude & Initiative, Strong Problem Solving, Good Communication
Required abilities.
- Good working relationships with customers, airlines & agents.