职位职责
Meet the claim service standard and turnaround time: Ensure claims are processed efficiently and within the set service standards.
Approve claims cases within own authority: Make recommendations to senior management for claims exceeding personal authority limits.
Handle enquiries and complaints: Address concerns from customers, sales force, regulatory bodies, and internal staff.
Manage claims inquiries from various channels: Respond to queries from agencies, brokers, banks, etc.
Provide administrative support: Compose claims correspondence, set up, review, and revise claims procedures, guidelines, workflows, and forms.
Back-up team members: Assist with teammates’ tasks when necessary.

岗位要求
Education: University degree or higher.
Experience: Minimum of 3 years in claims handling for individual life or medical insurance.
Qualifications: Professional certifications such as FLMI, ALHC, ACS. (preferred)
Technical Skills: Proficiency in MS Word, Excel, and PowerPoint.
Personal Attributes: Independent, self-motivated, team player, able to work under pressure.
Language Skills: Fluent in Cantonese, with good written English and Chinese.

薪资福利：
#月薪8-12k（面试通过后定薪）+节日福利
#六险一金、年度体检、带薪年假
#不定期下午茶、不定期团建、专业提升培训
注意：手机不可带到工位上
工作时间：
9:00-18:00，周末双休、有加班情况，法定节假日休息