岗位职责：

-Drive customer service excellence strategy from development to implementation and

build customer service culture.

推动优质顾客服务战略,履行及建立顾客服务文化。

-Deliver part of world class customer service training programs that incorporate

effective learning techniques targeted at front-line staff

执行部分顾客服务培训课程，向一线员工教授相关服务技能。

-Identify training needs, evaluate the effectiveness of the training programs to ensure

staff competency are well monitored

识别培训需求及评估培训项目的有效性，指导员工提供必要的服务。

-Drive customer service management program

推动顾客服务管理项目。

-Complete and analysis the related customer service dashboard.

完成和分析相关顾客服务数据。

-Complete daily auditing, maintain center service behavior.

完成日常检查，维护中心服务行为标准。

-Pay attention to social media (Dianping), design related coaching/training subject

accordingly.

关注社交媒体（大众点评），根据具体反馈涉及相关指导、培训项目

Essential基本要求:

-University or above graduate, has related working experience in Service Training （2

years or above）

本科及以上学历或有服务培训相关工作经验（1 年或以上）

-Excellent presentation and communication skills

具有良好的表达及沟通能力

-Adaptable to changes in a fast paced working environment

有一定的抗压能力，能够适应快节奏的工作环境

-Fluent in Mandarin and English

熟练地应用中英文

-Excellent computer skills

良好的计算机技能

职位福利：五险一金、周末双休、节日福利、带薪年假