1. Responsible for building customer team service system, managing team and coordinating customer service work

负责搭建客户团队服务体系，管理客户服务团队，协调客户服务工作

2. Responsible for planning, formulating and implementing the rules, regulations and objectives of Customer Service team, and supervising the implementation

负责规划、制定、实施客户服务部的各项规章制度、目标，并监督执行

3. Responsible for data summary and statistics of customer service work, receive related work records and preside over internal meetings

负责客户服务工作的数据汇总统计，接收相关工作记录文件，主持内部会议

4. Responsible for organizing and arranging personnel training

负责组织安排进行人员相关培训工作

5. Responsible for tracking customer feedback and customer satisfaction survey

负责客户反馈问题的跟踪及客户满意度调查

6. Responsible for staff recruitment, training, performance appraisal and skill assessment within the department

负责本部内人员招聘、培训、绩效考核与技能评定

7. Continuously optimize CRM service and enhance brand reputation

持续优化CRM服务，提升美誉度