1.
Manage and coordinate customer complaints and technical issues, owning the relationship with the customer's quality and process engineers

管理和协调客户投诉和技术问题，与客户的质量和工艺工程师建立关系

2.
Work with customers to verify, understand and trouble-shoot the quality or technical issues. On-site travel in reaction to urgent customer complaints as needed (often needs to be on-site within 24 hours)

与客户一起验证、了解质量或技术问题并解决问题。根据需要对紧急客户投诉进行现场旅行（通常需要在24小时内到达现场）

3.
Update customers and generate 8D report in a timely manner regarding the status and root cause

及时更新客户并生成有关状态和根本原因的8D报告

4.
Manage the investigation and
analysis to identify root causes along with the complaint investigation and
Manufacturing, Tech & Quality team in China Use of problem-solving
methodologies during the process (i.e.5Why,8D, Ishikawa Diagram)

与中国的投诉调查、制造、技术和质量团队一起管理调查和分析，以确定根本原因。在过程中使用解决问题的方法（即5Why、8D、Ishikawa图）

5.
Respond to customer issues urgently including off hours as needed

及时响应客户问题

6.
Develop a strong understanding of Gore product and customer's integration process with Gore product

深入了解戈尔产品以及客户与戈尔产品的集成过程

7. Ensure supplier and contract manufacturer conform to specifications and quality requirements by reviewing PFD,FMEA, control plan, MSA, operation standards etc and sign supplier PPAPs/FAI as needed

通过审查PFD、FMEA、控制计划、MSA、操作标准等，确保供应商和合同制造商符合规范和质量要求，并根据需要签署供应商PPAP/FAI

Required Qualifications:

1.
BS degree in Engineering or Science

本科及以上学历，工科专业背景

2.
Fluent English and Mandarin

流利的英语和普通话

3.
Over 3 years of experience in mobile electronics industry such as smartphones, earbuds or smartwatches

在智能手机、耳机或智能手表等移动电子行业拥有3年以上的工作经验

4.
Over 5 years in Customer Quality/Engineering or Customer Assurance role

在客户质量/工程或客户保证部门工作5年以上

5.
Demonstrated experiences to manage internal and external customer expectations

展示了管理内部和外部客户期望的经验

6.
Excellent verbal and written communication skills and negotiation skills

出色的口头和书面沟通能力以及谈判能力

7.
Team oriented and responsive

以团队为导向，反应迅速

8.
Ability to work in high pressure environment and handle demanding customer requests

能够在高压环境中工作并处理苛刻的客户请求

9.
Demonstrated experiences of applying problem-solving and quality improvement tools and techniques including 8D report, cause-and-effect diagram and Pareto chart and understanding of others

展示了应用解决问题和质量改进工具和技术的经验，包括8D报告、因果图和Pareto图以及对他人的理解

10.
Experiences with data analysis, statistics, SPC and EMP/GR&R and MSA

数据分析、统计、SPC、EMP、GR&R和MSA方面的经验