Respond to requests from customers and users via phone, chat, or email.

通过电话、聊天或电子邮件回应客户和用户的要求。

Diagnose procurement process and application usage issues.

诊断采购流程和应用程序使用问题。

Advise customers and users on appropriate actions.

建议客户和用户采取适当的措施。

Support other functional tasks assigned by the supervisor.

支持主管分配的其他职能任务。

Digital project support.

数字项目支持。

Report preparation.

报告准备。

职位要求：

Bachelor’s / Master’s degree in Supply Chain Management, Logistics, Business, IT, or other equivalent technical disciplines.

本科或硕士学历，供应链管理，物流，商务，IT或其他相关技术学科。

2-3 years of working experience in customer service.

2-3年客户服务工作经验。

Knowledge / Experience in the procurement process.

具备采购流程知识/经验。

Strong sense of responsibility; all-right ability to work under pressure; and good communication skills. Good time management skill.

责任心强；良好的抗压能力；良好的沟通能力。良好的时间管理能力。

Qualified organizing ability is highly preferred.

有组织能力者优先考虑。

Good English in oral and written is preferred.

良好的英语听说读写能力优先。

Project management experience is preferred.

有项目管理经验者优先。