Responsibilities:

• Provide timely and effective support to overseas customers.


• Address urgent issues and routine questions promptly.


• Communicate with customers via phone, email, and chat.


• Collaborate with other team members to resolve complex issues.


• Complete the relevant work assigned by the leader。

Requirements:

 CET-6 level or above in English proficiency. Fluent in spoken English can be used as a working language.

Ÿ Previous experience living or working abroad is preferred.

Ÿ Background in computer science is preferred.

Ÿ Strong problem-solving skills and detail-oriented.

Ÿ Possesses strong communication skills
and a spirit of teamwork, capable of effectively communicating and
collaborating with clients and teams.

Ÿ Demonstrates strong learning abilities
and self-motivation, continuously striving to enhance technical proficiency and professional skills.

Work Schedule:

Ÿ 8-hour shifts

Ÿ Work Hours: Monday to Sunday, 09:00-18:00

Ÿ Collection of shift preferences two weeks in advance, schedule published one week in advance

Five days of work with two days off, and eight days off per month