Scope of Services
The T1 Support Service includes a wide range of technical assistance and troubleshooting services:
Initial Issue Assessment
1、Evaluation of the reported issue
2、Identification of the problem's root cause
3、Prioritization based on the severity of the issue
Troubleshooting and Resolution
1、Guidance through troubleshooting steps via phone or email
2、Remote access to client systems for direct intervention
3、Onsite visits for hands-on resolution when necessary
System Maintenance and Updates
1、Installation and configuration of software updates
2、Maintenance of system health and performance
3、Regular system checks and diagnostics
Incident Reporting and Documentation
4、Detailed reporting of issues and resolutions
5、Maintaining records of support activities
6、Providing clients with comprehensive incident reports
工作地点：东莞市虎门港综合保税区百兴物流
工作时间：做五休二，周末双休