General Responsibilities 主要工作职责 · Handles daily operation from order receiving, track & trace, till POD signed Detailed Responsibilities 具体工作职责 · Coordination with Customer, Carrier, End Receiver and relevant internal colleagues · Daily / Weekly / Monthly Reporting as required · Billing and payment collection · Trouble shooting and Emergency Response · KPI Reporting and analysis · Assist to Manage and develop carriers to ensure service and quality · Attendance of review meeting with both customers and carriers Communications 沟通对象 · Internal 内部: · External 外部: Job Requirements 任职资格 Education & Working Experience 教育背景及工作经验 · At least 5 year hands on experience on transportation operation or related · Fair understanding of laws and regulations, China transportation infrastructur and China transportation market · A bachelor degree in logistics/SCM, operations management, engineering, business management or similar preferred Skills & Knowledge 技能与知识 Professional Knowledge 专业知识: Software Skills 软件技能: Language Skills 语言技能: Competency 能力要求 · Good MS office in Word, Excel, and Powerpoint · Good command of Chinese and English · Team spirit, and good execution capability and negotiation skill