• Continuously Optimise the working processes to achieve operational excellence.
• Oversee the daily operation of work teams to ensure the service quality to our customers.
• Responsible for the P/L of business as well as the cost control.
• Resolve complaints and issues raised by customers and other Schenker offices.
• Lead implementation of business projects by functional, cross-functional, intra-country collaboration.
• Support Key Account managers to maintain customers by regular business review.
• Join Sales to develop business.
• Prioritize and delegate work tasks for work team with focus on customer needs and performance targets.
• Monitor the job performance of work team to ensure high working efficiency as well as the qualified to the customers.
• Create continuous training and development opportunities for work team.
4 Skills Required
• Analytical and organizational skills
• Negotiation and interpersonal skills
• People management skills
• Excellent communication still
• Software skills
• Good command of spoken and written English skills.
Experience and Qualifications
• 0 years of experience in the Logistics/Freight Industry.
• 0 years’ experience in leading customer service teams in a similar sized company.
• Experience in quality management
Core Competences
• Customs Focus
• Term work
• Continuous improvement.
• Planning & organizing
• Decision making
• Take Ownership on results
• Willing to take on responsibility
• Integrity
• Passion
Working Relationships
• External Customers: customer, w/h agent, broker, trucking company.
• Internal Customer: sales, key account, network, accounting. transportation, Logistics.
Key Outcomes
• Full compliance to air export standard operation procedure.
• Accuracy in system data input
• Accuracy in billing and cost control
• management