重要提示：感谢您对美国驻华大使馆职位感兴趣，递交申请时，请在美国驻华大使馆官方网站上查看所有招聘职位列表，并在线填写（ERA）。

Vacancy Announcement

U.S. Mission: Beijing, China

Announcement Number: Beijing-2024-106S

Position Title: Customer Services Representative (CSC) (N50-105-013)

Opening Period: December 11, 2024 - December 17, 2024

Series/Grade: LE-0105-7

Salary: FSN-07 RMB 162,240 p.a.

Summary: The Customer Service Representative serves as the first point-of-contact for all Embassy customers requiring management services, resolving first-tier issues with direct action or by coordinating a solution, working directly with Local Employed Staff, American direct-hire employees at all levels of the organization and their family members resident in Beijing.

Requirements: All selected candidates must be able to obtain and hold a security certificate. All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY.

Option 1

EXPERIENCE: The position requires a minimum of three years working experience in an administrative management, business administration, or customer-focused work environment.

EDUCATION: Completion of two years of college or university studies is required.

OR

Option 2

EXPERIENCE: The position requires a minimum of five years working experience in an administrative management, business administration, or customer-focused work environment.

EDUCATION: Completion of high school studies is required.

Language:

Fluent speaking/reading/writing in English is required. (This may be tested)

Fluent speaking/reading/writing in Mandarin Chinese is required.

IMPORTANT NOTE: you MUST list all languages proficiency (include Mandarin Chinese).

在ERA页面上申请职位时，请注意标黄的重要提示。

Language IMPORTANT
NOTE: you MUST list all languages proficiency (include Mandarin Chinese).

关于语言的重要提示：您必须列出所有语言能力（包括普通话）。

IMPORTANT NOTE: To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

关于所需文件的重要说明：为了使教育背景符合要求，您必须在公告截止日期之前提交所要求的学位和/或成绩单作为教育要求的验证。未能提供所要求的信息，或信息不足以验证资格，可能会导致取消该职位的资格。

Important Information
- read before you continue with your application. We do not accept resumes, CVs, or cover letters. You must complete the ERA Application Form and provide as much detailed information, as possible. Only the information listed in the ERA application form will be used to determine your eligibility and whether you meet the position requirements (education, work experience and knowledge, skills and abilities, as well as language). List ALL your education in full and include any majors, if any, which show that you meet the educational requirement specific to the advertised position. Please list all educational institutions, not only your latest or highest educational certification. Don’t forget to attach a copy of your degree and transcripts if required. List your prior work experience. Do not list only the most recent position. Under the tab Major Duties and Responsibilities’, provide as much detail on the duties and responsibilities as they pertain to the advertised position. For positions with multiple duties that only partly meet the experience required, please indicate what percentage of time was spent on the required duties. Under Major Duties and Responsibilities specifically address the Knowledge, Skills and Abilities listed on the vacancy announcement. These will determine whether you are qualified for a position during the screening process.

Language Requirements
– If English and/or Chinese language skills are being advertised for a position, please list each language as required, even if Chinese or English is your native tongue. If you omit listing one of the languages as advertised in the vacancy your application will be disqualified.

重要信息 - 请在填写表格之前阅读。

1. 我们不接受简历、简历或求职信。

2. 您必须填写 ERA 申请表并提供尽可能详细的信息。只有 ERA 申请表中列出的信息可以确定您的资格以及您是否符合职位要求（教育、工作经验和知识、技能（例：驾驶证）和能力以及语言（中文普通话和英文能力）。

3. 完整列出您的所有教育，并包括任何专业（如果有），这表明您满足特定于广告职位的教育要求。请列出所有教育机构。如果需要，请不要忘记附上您的学位和成绩单副本。

4. 列出您之前的工作经验。不要只列出最近的职位。在“主要职责和责任”选项卡下，尽可能详细地说明与广告职位相关的职责和责任。对于仅部分满足所需经验的多项职责的职位，请说明花费在所需职责上的时间百分比。

5. 在主要职责和责任下，专门针对空缺公告中列出的知识、技能和能力。这些将决定您是否有资格在筛选过程中担任某个职位。

6. 语言要求——如果招聘职位需要英语和/或汉语技能，请按要求列出每种语言，即使汉语或英语是您的母语。如果您在空缺职位中没有列出其中一种语言，您的申请将被取消资格。