Application Support (First Line)– Volvo Group Connected Solutions Do you want to be part of a global organisation with more than 500 dedicated colleagues, leading the development of the Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading! At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over 1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large. We are now looking for the First Line Application Support who will be part of the team being established to manage support and monitor of connectivity services being rolled out in China. You need to be passionate about securing that our connected services are available at all times by treating incidents with speed and attention. We think you are an experienced and passionate IT specialist who wants to be part of our team with highly engaged and skilled specialists who support the connected solutions offered by Volvo Group. The role The application support carries out the first line support and service monitoring by trouble shooting the features and backend system. This is 24*7 support function and provides helpdesk service to China customers. This requires a good understanding of the user roles, the technical platform, the features and the services provided. It involves collaboration with teams based in Sweden, India and US. In this role, you will also be interfacing local Chinese Volvo Group stakeholders, partners and suppliers. As part of security working group of connected solution in China, you will also need to dedicate on tasks regarding cybersecurity and information security for compliance purposes. The Key Responsibilities Are • Service monitoring and event handing • Communicate and coordinate with internal teams and external partners • Coordinate during major incident and send out customer notifications • MLPS（Cybersecurity）support works • System development support works • Walk extra mile for AI innovation and exploration Your profile Do you have the mind of a detective? Are you interested in digging down into details at the same time as taking a holistic view? Are you interested in working in a role where you can apply your analytical side, your curiosity and your social skills to find the root cause of an issue? Are you interested in working in a dynamic organization at the forefront of connected services? We believe you are a person who finds it rewarding to identify solutions to problems. You have a pro-active approach and customer focus. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You are self-driven, but not afraid to ask for support. Required Knowledge and Experience • Have basic understanding of ITIL and SLA . • Experience from technical support is an advantage. • Experience in system development（JAVA, Python, etc.） is a plus. • Experience in Cybersecurity is a plus. • Interest or experience in AI technologies. • 1-3 years working experience with a university degree within Software Engineering, Computer Science or similar. • Be skilled in managing communication with multiple stakeholders both internal and external • Good English with both speaking and writing, which is a MUST Welcome to the heart of connectivity at Volvo Group Connected Solutions! You will be part of a team that creates great results through awesome people, strong relationships and a high performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results. You will be working in an organization that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization! Location The position is based at Beijng office, China.