About us:

Metrologic Group provides innovative industrial solutions and services for industrial 3D measurements and quality departments. We empower our customers to solve complex 3D measurement challenges and boost their measuring device operation using the most innovative hardware, independent 3D measuring software solutions and dedicated electronics. As part of Sandvik, we aim to develop a combined offering for a more transparent production chain by linking the machining and quality assurance process.

In an expanding team in China, Metrologic Group is offering an interesting opportunity for a motivated engineer to join the team and have a real impact on our business with both customers and partners.

Position Overview:

As Application Engineer, reporting directly to our China Sales Manager, you will carry out and ensure users training, clients’ demonstrations as well as assistance and technical support for customers and partners within the associated sales area.

You participate in the sharing of relevant field information with Metrologic Group's Services, Products, Marketing and Sales teams.

Key Responsibilities:

Receive user requests and guide them in their us:

• Take charge of incoming requests in a spontaneous way
• Analyze the context of the customer request to identify the problem encountered
• Provide answers adapted to customer requests
• Synthesize and share knowledge in an appropriate manner via communication adapted to the interlocutor

Prepare and lead training sessions or demonstrations:

• Prepare and adapt the content of the training or demonstration to ensure the desired level of quality
• Train on software features with the help of internal experts to provide the best possible service
• Guide the users of the solutions marketed by Metrologic group in their learning to use these products
• Evaluate trainees' skills and know-how through validation tools

Maintaining customer satisfaction:

• Act as the ambassador for Metrologic Group in your territory, promoting our brand and solutions.
• Ensure a high level of customer satisfaction by addressing needs and providing tailored solutions.
• Represent customer interests internally and maintain strong communication with all stakeholders.
• Ensure reporting of its activity and customer feedback.

Contribute to the continuous improvement of our products and methods

• Identify and record malfunction conditions that need to be communicated to HQ technical support to ensure proper handling
• Record requests for improvement so that they can be taken into account by the Product team
• Stay up to date of our software development and technological trends
• Contribute to the continuous improvement of our Customer Services methods
• Contribute to the updating of our processes
• Contribute to our knowledge bases

Collaboration and Reporting:

• Collaborate with cross-functional teams, including marketing, technical support, and operations, to ensure seamless execution of sales initiatives.
• Provide regular updates to senior management on customers’ technical environment, feedback, and insights.
• Participate and contribute to promotional activities such as industry events, trade shows, and networking opportunities to promote Metrologic Group.

Desired Profile:

Education & Experience:

• Bachelor's degree in general Mechanics, with a good knowledge of industrial fields.
• Minimum 3- year experience in a job with a strong technical dimension in an industrial environment and a sense of customer service are required

Technical Skills:

• Advanced knowledge of drawing dimensioning systems, spatial representation, standards and tolerances.
• Competence in 3D inspection (Coordinate Measuring Machine), preferably with Metrolog X4 but not mandatory.
• English read/written mandatory, spoken nice to have.
• Excellent communication skills, pedagogy, listening skills and empathy
• Ability to use pedagogical techniques and tools to lead a group
• Ability to work independently.

Interpersonal Skills:

• Excellent communication skills, particularly in a partner and customer support context.
• Cross-cultural competencies to navigate diverse business environments
• Advanced problem-solving skills for handling complex scenarios.
• Critical thinking to analyze and address challenges within the channel.
• Ability to work with interfaces, adapting attitude and communication to different situations
• Ability to receive and give feedback
• Ability to be open to others' know-how and to share one's own
• Ability to demonstrate pedagogical skills

Working Conditions

• Travel: Regular travel within your geographical area is required (approximately 80% on the sites of our customers and partners).
• Safety: Comply with all customer safety requirements, including PPE guidelines

Possibility to work from home; preferred area (Suzhou, Qingdao, Hangzhou, Shanghai in order of preference)

The onboarding process will include comprehensive training on Metrologic Group's value propositions, market positioning, and in-depth technical training on products.

If you are a dynamic and high-energy professional with a desire to contribute to a winning team, Metrologic Group encourages you to apply for this position!

应用工程师直接向区域/区域销售经理汇报，执行并确保用户培训、客户演示以及对相关销售区域内客户的协助和技术支持。

他/她将担任的角色是负责将技术问题在客户，经销商，oem，总部等不同角色间传递，最大限度地提高客户满意度，并将现场收集的信息传递给相关的Metrologic集团团队（服务，产品，营销和销售）。

​培训和演示准备

• 审查培训/演示规范（格式和持续时间、客户期望、客户活动、特定模块等）。
• 准备和调整培训/演示内容，以保证所需的质量水平。
• 在内部专家的帮助下进行软件功能培训，以便能够将最佳效果传授给被培训人员。

确认培训和演示

• 向客户展示软件解决方案，并根据客户的具体需求建议他们使用软件的功能。
• 指导用户学习使用Metrologic Group销售的解决方案。
• 使用验证工具评估受训者的技能和知识。
• 提升公司形象和产品质量。
• 确保我们服务的卓越性和专业性。

接收用户请求并指导用户使用

• 在分析收到的请求或问题时，确保遵守服务水平协议（合同或其他协议），以保证客户满意。
• 处理收到的请求
• 分析客户问题的背景，以确定遇到的问题
• 对客户请求做出适当回应
• 与适当的人员进行沟通，综合分析并分享沟通结果

为不断改进产品做出贡献

• 向市场/产品团队反馈市场趋势信息。
• 记录改进请求，以便产品团队参考。
• 识别并记录需要与研发团队沟通的bug情况，以便解决bug。
• 促进客户服务方法的不断改进
• 协助更新我们的流程
• 为我们的知识库做出贡献

主要的工作关系是与客户的关系。因此，该职位的任职者必须以专业的方式行事，并牢记他/她传递的是公司的品牌形象。

与客户的关系是技术性的，目的是确保传递使用我们产品所需的专业知识。

与公司内部不同部门保持联系：

• 与销售团队一起解决客户关于合同、维保、定价和功能选择的问题
• 与市场/产品团队一起提出产品改进/提高要求
• 与服务部门团队就这些具体问题进行沟通

技能和要求

教育与经历:

• 机械专业相关本科及以上学历 。
• 至少有 3 年在工业环境中从事技术性较强工作的经验，并具有客户服务意识。
• 对我们的（工业）客户的不同活动领域有强烈的兴趣和好奇心。

需要的技能:

• 精通图纸尺寸标注、空间和坐标系概念、形位公差标准。.
• 熟悉三维检测（CMM），不是强制要求，但是有使用Metrolog X4软件经验优先
• 英文读写能力，口语佳优先
• 出色的沟通技巧、教学方法、倾听技巧和共情能力
• 运用教学技巧和工具带动团队的能力
• 独立工作能力
  

其他技能要求:

• 能够积极主动地将自己的任务与实际情况相结合
• 管理优先事项、组织和沟通的能力，以保证任务和目标的实现
• 确定活动所需资源的能力
• 有能力处理各种关系，根据不同情况调整态度和沟通方式
• 接受和提供反馈的能力
• 能够接受他人的知识并分享自己的知识
• 能够展示教学技能
• 能够并愿意在相关地理区域内出差，国内或国际