岗位职责 / Responsibilities：

能用基本外语与客户交流，网络支付平台纠纷的反馈与跟踪；

You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputes

* 对客户的外语投诉进行调查和处理，根据买卖家提交的证据公平公正的解决纠纷；

Investigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellers

* 对客户的外语邮件和英文书面反馈进行回复；

Respond to customer's foreign language mail and French written feedback

* 以及订单处理的相关工作,负责电子商务平台网站各项目的网络推广宣传。

Orders processing related work, responsible for e-commerce platform, website promotion of all projects

任职要求 / Job Requirement：

* 本科及以上学历，能够使用word、excel等办公软件；

Bachelor degree or above,Skilled in using word, Excel and other office software.

* 做事认真，负责，能在压力下保持良好的工作状态；

Serious,responsible and able to work well under pressure.

* 有良好的客户服务意识及沟通，判断能力，处理网络纠纷及解决纠纷的能力；

You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.

* 具有团队合作精神，积极有效的配合各部门进行工作；

Team work spirit, actively and effectively cooperate with all departments.

* 英语六级、专业英语四级或同等级以上水平，尤其是读写能力，能够准确领会国外买家的意思，熟练的运用外语回复国外买家的邮件，口语能力较好，发音准确；

TEM-4 or above CET-6 level.In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.

* 需接受12月份几天夜班

For a few nights in December