Responsibilities岗位职责:
1、Service support. Solve organization and product issues related to software, hardware, network and clinical applications and so on;提供现场支持和电话支持，解决与软件、固件、网络及其临床应用相关的问题等；
2、Responsibility to improve customer experience and satisfaction through problem solving；以提升客户体验为己任，通过问题的解决和升级来提高客户的满意度；
3、Solve problems timely and good communicate with customers to establish good relationship; Ensure all issues are resolved.利用必要的资源及时解决问题；直接与客户沟通，建立良好的关系；与客户保持联系，确保所有问题都得到解决；
4、New product installation ang training.支持新产品的介绍、使用培训和初次安装；
5、Responsible for reporting to customer support team;负责向内部/外部客户支持团队汇报情况；
6、Technical support and customer service support; Complete machine installation and maintenance in time; Sign contract and follow up;根据需要作为技术支持和客服支持参与工作；及时完成机器安装、保养维护工作；严格遵守公司的运作流程，完整填写、及时上交维修记录单；零备件及保修合同的签订和跟踪；
7、Provide technical support for sales and application;根据需要为销售和应用提供技术支持，对客户提供以及日常使用提供技术咨询支持；
8、Others;领导交办的其他任务；

Qualifications任职要求：
1. Bachelor degree, major in biomedical engineering/electronic information science and technology/nuclear medicine/imaging related;本科及以上学历，生物医学工程/电子信息科学与技术/核医学/影像学相关专业；
2. At least 3 years experience in installation of CT or nuclear medical imaging equipment is advantage;有3年以上CT和核医学影像设备安装/维护经验者优先考虑；
3. Basic skills and ability to handle computer software installation, motor assembly;拥有处理电脑软件安装和更新、电机组装的基本技能和能力；
4. Good communication and service skills;基于客户服务理念的良好沟通表达能力和演示能力；
5. Ability to solve problems independently;具备独立思考及解决问题的能力；
6. Proactive, responsible and team player;积极主动，认真负责，具有团队合作精神；
7. Frequent travel is acceptable;可以接受频繁出差。
8、Fluent English;英语听说读写流利。