岗位职责：

1. 日常管理：
• 主持并负责海运出口部门的日常管理工作。
• 根据公司经营决策，制定经营目标和工作计划，确保各项任务指标的完成。
2. 运营监控：
• 抽查部门工作质量，制定并实施异常事件的控制、预防和解决策略。
• 定期分析并上报部门内部营运数据，发现问题并提出解决方案。
3. 员工管理：
• 负责部门员工的全面管理、调配和考核。
• 进行团队建设和人才培养工作。
4. 业务培训：
• 负责部门员工的业务培训。
• 配合公司完成各类员工培训。
5. SOP改进和优化：
• 改进和优化海运操作SOP。
• 定期调整系统和团队的工作量，确保合理分工和高效运作。
• 培养中层管理梯队，设计员工成长培育途径。
6. 客户和供应商关系维护：
• 定期拜访一级货代等重要供应商及客户，保持良好的合作关系。
7. 其他工作：
• 完成上级领导安排的其他工作。

任职要求：

1. 本科及以上学历，5年以上海运、货代行业同岗位工作经验；

2. 熟悉国内或国际海运货代行业市场，有一定的海运货代资源；

3. 对于海运出口操作团队的管理有方法论，具有较强的管理经验和能力，能够管控团队成员的工作量、差错率、客诉率达到公司服务标准，并有能力制定部门SOP和落地实施；

4. 熟悉客户关系管理，有较强的团队建设能力、风险预警能力；

5. 英语能力良好，能够和国外代理邮件或电话沟通；

6. 工作细致、严谨，性格开朗，可以承受工作压力，具有独立解决问题的能力和较强的团队合作意识、横向及跨部门沟通能力强。

Job Responsibilities:

1. Daily Management:
• Oversee and manage the daily operations of the ocean export department.
• Develop operational goals and work plans based on company decisions to ensure the completion of departmental tasks.
2. Operations Monitoring:
• Inspect department work quality, formulate and implement strategies for controlling, preventing,and resolving exceptions.
• Regularly analyze and report internal operational data, identify issues, and propose solutions.
3. Employee Management:
• Fully manage, allocate, and assess department employees.
• Facilitate team building and talent development.
4. Training:
• Conduct business training for department employees.
• Assist the company in completing various employee training programs.
5. SOP Improvement and Optimization:
• Improve and optimize ocean operation SOPs.
• Adjust system and team workloads regularly to ensure rational division of labor and efficient operations.
• Develop middle management and design employee growth pathways.
6. Client and Supplier Relationship Maintenance:
• Regularly visit primary freight forwarders and important suppliers and clients to maintain good cooperative relationships.
7. Other Duties:
• Complete other tasks assigned by senior management.

Job Requirement

1. Bachelor's degree or above, with over 5 years of experience
in the ocean shipping or freight forwarding industry in a similar role.

2. Familiar with the domestic or international ocean freight
forwarding market and have certain resources in the ocean freight forwarding
industry.

3. Have methodologies for managing ocean export operation
teams, strong management experience and capabilities, able to control team
members' workloads, error rates, and customer complaint rates to meet company service standards, and capable of formulating and implementing departmental SOPs.

4. Familiar with customer relationship management, with
strong team building and risk alerting capabilities.

5. Good English skills, able to communicate with foreign
agents via email or phone.

6. Detail oriented, meticulous, cheerful personality, able
to handle work pressure, have independent problem shooting skills and strong
teamwork awareness, with strong inter-departmental communication skills.