职位描述Job Description: Seller support associate acts as the primary interface between IRIS and its merchants. Seller support associate will be responsible for providing timely and accurate operational support to Merchants. A seller support associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and email cases.职位描述： 1.英文卖家支持专员负责给美国/欧洲的客户提供专业，高质量，及时有效的业务支持。2.卖家客服专员将致力于解决客户提出的各种问题，开发内部文档，为团队环境贡献力量。 Basic Qualifications: 1 Bachelor’s degree or equivalent required. Degree in English, Foreign trade business or equivalent experience is preferred. 2 Outstanding analytical and troubleshooting skills.