A. Overall Purpose of the Job

B. Key Responsibilities

Customer Service

·         Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required

·         Engage in customer service quality initiatives/projects

·         Interface between clinic and other departments/internal partners to ensure a high quality of service and communication

Administration and Financial responsibilities

·         Support administrative functions related to each service desk in Beijing clinic; 1F main reception, 1F pharmacy, 2Fdental/psychology as assigned

·         Be familiar with the different methods of payment for all client groups

·         Responsible to ensure all information is collected and available to invoice third party payers

·         Ensure invoices are prepared accurately and present to clients to professionally

·         Where the client cannot pay all or part of the account escalate to manager

·         Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day

·         Ensure the transfer of revenue is correctly recorded and signed off;

·         All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager

·         Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents

Translations services and on call duty

Other duties

·         Any other tasks as determined by management from time to time.

·         Reports to work on time, has neat appearance, wears company uniform and a name tag, has a good attitude and initiative.

C. Qualifications