HR Support:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:

· Handles and tracks incoming calls, e-mails, faxes
· Handles / Creates tickets in HR Workspace
· Categorizes and prioritizes queries, requests and issues
· Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
· Responds to information or enquiry requests requiring a significant level of expertise:
· Responds to complex HR and labour legislation questions
· Anayses and solves client’s questions, problems and / or requests efficiently and effectively
· Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

• Statutory social security & housing fund benefit
• Group insurance
• Meal, transportation, & heating allowance

You have:
• Advanced HR expertise – In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography
• Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another
• Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
• Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
• Good communicator and customer oriented – to be able to identify and understand the customer's needs
• Results oriented – to be able to achieve targets aligned with business goals
• Well-organized and planned, schedules time effectively and uses efficient work methods and tools
• Detail-oriented, thorough and focused on all aspects of the job to ensure high levels of accuracy
• Teamwork – to be able to work with colleagues to achieve targets and objectives.

It would be better if you also have:

• Ability to work under pressure, remains calm, is objective and controlled in responding to urgent or demanding situations. Maintains effective performance against strict deadlines
• Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)