Job Targets岗位目标

Operates and maintains quality system in responsible project, ensures production line quality under control, improves product quality and reduces cost, and solves customer complain quality issues; From NPI to MP till EOL, establish, implement and maintenance quality standard, quality system.

在所负责的项目或生产线内运行并维护质量体系，使生产线处于受控状态，提高产品质量并降低生产。成本, 并解决客户端的投诉质量问题；项目从NPI阶段开始到MP到产品EOL，品质的建立，实施和维护。

1. Internal (production line) quality control内部产线品质控制

1.1 Production Quality Management产品质量管理

1.1.1 Responsible for whole life quality control for product，improve product quality through testing，process and control，reduce poor quality cost.

负责从样品到量产整个生产过程的产品质量控制，寻求通过测试、控制及改进流程以提升产品质量，降低品质成本。

1.1.2 Responsible for handling ‘production line-in process’ issue with team, including NPI,MP product, collecting and record any quality issue, data, nalysis and summary.

负责解决产品生产过程中所出现的质量问题，处理品质异常及品质改善，新产品导入时的品质异常信息收集、汇总、反馈及跟踪改善成效。

1.1.3 Initiate SIP DOC, and training QC inspectors.

制定各种与品质相关的检验标准与文件,培训相关QC检验人员。

1.1.4 Completes and executes quality control process/SPEC/Standard in production line for product.

组织制定和完善品质管理的各项制度、流程及标准。

1.1.5 Be responsible for maintenance and testing of product inspection tools.

制定并执行产品审核制度，持续提高产品精致工艺。

1.1.6 Implement customer new requirement or special requirement related to quality standard after team approval，adding into quality documentation.

质量标准与客户特殊要求的导入。

2.Project Quality Management/Control 项目品质管理/品质控制

Prepare below documentation/information which customer needed, align with customer about SPEC/Testing method/MTD measurement method, including but not limited to:

NPI阶段如下资料文件的准备，收集与整理，以及与客户澄清检验标准，测试量测方法等。

1.SIP initiate

2.YRR

3.MTD (Transfer to Customer Format/Translation)

4.CPK

5.GR&R

6.QCP

7.Correlation test data with customer

8.Make program part list

9.Customer Complain handling

10 quality improvement

11.Customer visit/Meeting

12.Quality data record

13.Others

3. Work with QMS team to well implement DOC system during quality control.

QMS系统贯彻到整个品质控制。

3.1 Quality System Implementation

质量体系得执行

Implements quality system, solves product processing problem timely, ensures product quality and service quality, meets customer requirements.

贯彻执行质量体系，及时处理在产品生产过程中的问题，保证产品和服务质量, 满足客户需求。

3.2 Assists to implement quality system and process audit, and track corrective actions according to the Plan. Proactively uses suitable quality improvement tools and promote in workplace, to improve quality control.

按计划协助实施质量体系及过程审核并跟踪改进措施，在工作中积极使用适当的质量改进工具并进行大力推广，促进质量控制方面的改进。

3.3 Assists the QMS to complete customer audit and internal audit.

协助QMS完成客户对公司的审核，以及公司内部审核。

4. External customer quality service 外部客户品质服务

4.1.Take leader of Customer complain, organizing related team members to discuss and find root cause and take corrective action ,response customer in time with 8D report.

客户投诉处理与跟踪，针对客户投诉品质异常，组织相关部门制订纠正、预防措施并回复客户，监督和跟踪实施过程及效果.及时回复客户8D报告。

4.2. Work with team members to do continues improvement base on customer feedback information.

依客户反馈内容持续推动生产线持续改善。

4.3. Run PDCA logic to push production improvement.

会运用PDCA理念推动生产线持续改善。

4.4 Contact customer to align SPEC/Standard/Test method…etc. during NPI stage，参考ITEM --2项目品质管理Project Quality Management.

4.5.Work with sales and customer service department, to take regular customer visit and maintain customer relationship.

与业务和客服部门合作，定期拜访相关客户，维护客户关系。

4.6. Work with sales team about related business issues.

与业务部门合作处理相关商务方面事宜。

5. Record, Reporting /记录，报告品质相关文件。

5.1 Completes product quality inspection and control document, such as QPI,QCP.

制定产品质量方面的检验和控制文件,如QI,品质检验文件QCP.

5.2 Collect, Record and summaries quality data, report and establish improvement plan according to confirmed schedule.

收集及汇总质量数据，按所确定的周期汇报并制定改进方案。

5.3 Customer complain/RMA record and analysis，follow up the progress.

客户投诉/反馈/退货RMA/的分析，跟进以及整理分析报告。

5.4 Record all quality issue from NPI to MP till EOL, update it timely and summary.

从NPI-MP-EOL所有品质问题记录并定期汇总。

5.5 Handling QA MOH隔离区物料的处理。

6.上级主管交待的其它事宜。Other task from management.

任职资格Qualifications

教育水平：大专或以上学历

Education：College degree or above

专业：理工科或者相关专业

Major: Science and Engineering or related major

工作经验：3年以上质量控制经验,有CQE客诉处理经验+产线异常处理经验，或者CQE客诉处理经验+跟新项目经验, 具有模切行业工作经验者优先。

Work Experience: Min >3 years quality experience; either CQE(customer quality complaint issue handling) +QE(production quality issue handling) experience or CQE+ New project experience(NPI) ,Work experience in die cut industry preferred.

英语要求：读写听说。优先考虑英语会话沟通能力者。优先英语四六级

English Requirement: can read, write, listen, speak English, English certification CT4 / 6 is preferred.

能力要求Capacity Requirement:

1. 具有质量策划以及生产件提交能力。

Competence on quality planning and production part submission.

2. 具备产线异常处理经验及沟通能力。

Production line issue handling experience and good communication ability with customer.

3. 具有新项目经验。

NPI project-quality follow up experience.

4. 会运用8D及PDCA理念推动生产线持续改善，可独立撰写8D报告。

Run 8D and PDCA to push production improvement, Can write 8D reports independently.

5.具备客诉处理经验及客户沟通能力。

Customer complaints handling experience and good communication ability with customer.

6. 较强问题解决能力。

Strong problem-solving skill.

7. 熟悉ISO9001，ISO14001熟悉纠正预防措施，有客诉处理经验，熟悉项目开发流程。

Familiar with ISO9001, ISO14000，corrective and preventive actions，have the enough experience for handling customer complaint, familiar with the process of project

development.

8. 熟悉并熟练应用过程质量控制工具,如QCP,CPK,SPC,FMEA,GR&R.

Familiar with process control quality tools, such as QCP,CPK,SPC,FMEA,GR&R.

9. 系统的质量思维；

Systematic quality mind.