Key Responsibilities
* Assist customers with their inquiries and concerns in Thai language via phone, chat, or email;
* Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
* Advocate the Trip.com culture both internally and externally;
* Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements
* Proficiency in both verbal and written Thai language;
* Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
* Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
* Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
* Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.