Job Description 工作描述:
1. Handling customer telephone calls and making required works 处理客户电话并完成相应工作；
2. Updating customer information 客户信息更新；
3. Actively preventing terminations of contracts and reduce of purchased services 积极预防客户端合同终止以及业务减少；
4. Handling customer feedback 处理客户端反馈的问题；
5. Making customer satisfaction surveys 做好客户端满意度调查；
6. Follow-up of first delivery to new customer 跟进新客户的导入；
7. Additional sales 额外销售；
8. Making invoicing to customers，printing of delivery lists 开具客户端发票, 打印相应清单；
9. Follow-up of contract termination and final invoicing 跟踪合同终止和最终发票的开具；
10. By archive of customer documents 整理客户文档。
REQUIREMENTS 要求
1. College degree or above 大专或以上学历；
2. Prior experience in Customer service 有客户服务经验；
3. Service Industry experience preferred 有服务行业经验优先；
4. Strong interpersonal skills 优秀的人际交往能力；
5. Data interpretation and Analytical skills 数据解释和分析能力；
6. Advance skills in MS office with Excel and Word 优秀的MS office和 word处理能力；
7. Good reading and writting command of English 良好的英语读写能力。