Job Description
Digital Document Service is responsible across CIB client contract and authorized party solution to capture data, distribute, provide search and enable reporting. Lines of Business rely on business-critical information found in a wide variety of document types. Digital Document Service leads a framework that enhances information accessibility, promotes organized collaboration via workflow processes and secures content in all its forms.
Responsibilities:
• Consolidate all Line of Business (LOB) files by Client Level
• Organize, read, label, index, inventory and store each document by file level in the respective filing room
• Implementation of maintenance, storage, retention, retrieval and destruction of records and documents
• Understand documentation processes in details and actively challenge status quo
• General understanding of and execute internal Documentation Management Procedural guidelines, Records Management Policies (as well as related internal procedures and standards) in accordance with local and global principles.
• Drive the implementation and execution of global Digital Document Service mandates and objectives
• Review the records submitted by Clients, Business or Operations partners for accuracy / completeness / compliance with internal procedures and local regulations
• Provide operational support to supply audit / compliance / regulator with query handling, documentation, analysis as required.
• Design, monitor, review and develop efficient record filing schemes, systems and workflow by working closely with multiple functions and teams for thorough identification of documentation related responsibilities
• Ensure Standard Operating Procedures are updated reflecting the latest process.
• Prepare MIS as required by senior management
• Identify and communicate business partner requirements and escalate outstanding issues in a timely manner
• Previous experiences related to or a deep understanding of local regulations on records management requirement would be an advantage, but not mandatorily required
Qualifications and Requirements:
• Preferably 1-2 years working experience in financial institution, however fresh graduates can be considered
• Well versed in Microsoft apps, e.g Excel / VBA, knowing how to use SharePoint would be a bonus
• Self-starter, strong desire to learn the business and go the extra mile
• Strong command of English (reading, oral and written)
• Team player who can work independently.
• Exceptional critical thinking, analytical, project management and communication skills
• Possess sense of urgency, ownership, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendations
• Ability to adapt to a rapidly changing business environment and execute accordingly on change
• Individual must be results driven, have attention to detail, has passion for driving best practices, and skilled at diplomatically breaking down barriers and obstacles
• Bachelor’s degree or above