Purpose and Summary of position:

Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction. Order to cash includes order entry, pricing verification, customer service/problem resolution, assists with collections and master data maintenance.

Required Knowledge/Skills/Abilities:

Bachelor’s degree and 3 years customer service experience (not call center)

-Troubleshooting/problem solving skills

-Ability to build relationships.

-Team player

-Ability to handle stressful situations

-Understanding of exports/imports,regulations, letters of credit, revenue recognition, documentation requirements, regulated products.

-Fluency in spoken and written English.

- Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply

- Good time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements

- Manages conflict: Handling conflict situations effectively

工作地点：南京新街口

工作时间：8:30-17:30 周末双休