TransPerfect 创博翻译是全球语言服务和技术行业中的顶尖企业，是一家已有30年历史的大型美资集团。TransPerfect远非 ”仅仅是一家翻译机构“，我们致力于帮助我们的客户提供全方位的本地化解决方案。

我们面向有出海需求或本地化需求的客户，提供多种业务支持服务，如自研SAAS系统GlobalLink、翻译、多元文化和数字营销、搜索引擎优化和网站全球化、多媒体本地化、游戏本地化、电子学习和培训，生命科学&医药领域本地化服务、以及法律支持服务等。目前在全球已有超过100家分公司，大多数客户是全球性企业以及500强公司等中大型企业。

关于该角色的详细信息如下:

职位概述:客户经理的职位负责发展新的业务关系，并作为现有客户的第一级支持。

描述:

通过多种策略开发潜在客户，包括互联网研究，贸易展览列表，推荐，各种专业目录和个人调查

通过推荐，陌生电话，网络和其他方式(贸易展，区域组织等)培养和接近新客户

负责拓展现有客户的新业务，包括与高级领导层密切合作，扩大现有关系，并推广TransPerfect产品组合。

创造性地解决问题，改进当前的新业务发展战略

与潜在客户和现有客户协商价格和期限

向潜在客户和现有客户介绍翻译流程，包括公司产品的价格、周转时间的理由和竞争对手的信息

与生产部门保持联系，确保所有工作都得到妥善处理，并注重细节，从而生产出完美的产品

持续跟进客户，确保他们对交货、质量和客户服务的满意

了解所有行业，包括行业领导者，时事和其他相关数据

根据需要完成其他特殊项目或职责

所需技能:

优秀的英语书面和口头沟通能力

本科或同等学历

优秀的问题解决和分析能力

较强的人际交往能力

有效的时间管理

Do you want to work for the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!



So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.



That’s enough about us – what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.



If this sounds like you, we would love to hear from you! We have 90 offices worldwide. We offer career development and an attractive bonus plan and social events are organized frequently.



Full details on the role are below:



Position Summary: The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.


Description:

Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Perform other special projects or duties when required

Required Skills:

Excellent written and verbal English communication skills
Minimum Bachelor's degree or equivalent
Excellent problem solving and analytical skills
Strong interpersonal skills
Effective time management