• Reports to: Regional Credit Collection Manager

• Tasks & Responsibilities

– Responsible for the activities and operations in the credit and collections department

– Responsible for monitoring and maintaining assigned customers – Customer calls/Emails/constantly follow up with customers

– Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment.

– Resolve dispute related to customer payment on delinquent accounts and negotiates and ensures payment from customer

– Analyze at-risk customers and recommends account strategies to prevent delinquencie

– Establish and maintain effective and cooperative working relationship with Business Areas and customers.

• Qualifications / Skills

– Fluent Cantonese and English

– Excellent written, verbal communication abilities and interpersonal skill

– Experience in a collection/ shared service center will be a plus

– Familiar with Oracle, MS Excel

– Bachelor’s Degree, University Degree or equivalent