岗位职责:

1. Conduct Boutique Aftersales Service claim communication to all bands in APAC (All assigned platforms, Outlook, E-care, Guest Support & WeChat);

2. Coordinate with local repair center to monitor Boutique repair service level;

3. Assist and evaluate defective claim inspection;

4. Handle replacement order for APAC Boutique doors;

5. Guide and monitor Boutique customers to register for E-care and coordinate with E-care account creation;

6. Assist and find the best solution to handle special claim case;

7. Prepare and analyze the Aftersales service report by region to the commercial team;

8. Coordinate Boutique Aftersales development plan in the region;

9. Assist and demonstrate basic eyewear repair during training sessions.

任职要求:

1. College degree or above;

2. Good command of English skills;

3. Strong communication skills & emotion management;

4. Ability to multi-task and manage stress.