What this job involves

Leading Technical Services - in Shanghai

You will be responsible for delivering superior technical services requirements and overseeing the technical operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.

Responsible for providing outstanding client service, you’ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery. The responsibilities are as follows.

Major responsibilities

• Planned, predictive and corrective works owner

• Major works owner (power down planning, execution and new/refurbishment project management)

• Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard

• Manager compliance statutory documentation and risk Register & Incident Escalation

• Review the maintenance/service practices of M&E contractors to deliver quality work

• Practices in line with the manufacturer recommendations, established processes, tools and documentation

• Contract management of critical equipment contracts

• Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms

• Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks

• Incident management support including 24/7 on call for incident management in the office

• Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

• Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance

• Governance of as built drawings and OEM information

• Production and management of MOPS/SOPS/EOPS

• Management of lifecycle asset management and UPS component replacement, etc

• Support for engineering standardization tasks as per regional requirements

• Lead in-city technical training delivery

• Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.

• Identify energy saving initiatives and work through to implementation and validation

• Identify possible cost efficiencies opportunities and work through to implementation and validation

• Monitor and manage technical vendors and review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

• Manage and support smart office and client initiatives

• Support sustainability & EHS initiatives and projects for the office

• Manage technical manpower to perform office maintenance and achieve client satisfaction

• Working closely with site operations team for meeting client expectation

Prioritizing the facilities needs - always

Experienced in technical services, you’ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing the office. Likewise, you’ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You’ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services standards. You’ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you’ll also spearhead and implement cost saving and energy programs, improving efficiency and minimizing environmental impact will see you succeed in this role.

Putting critical plans and reports in place

Planning is a big part of your mandate. In this role, you’ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You’ll be performing regular audits with a focus on cost savings, risk management and energy management. You’ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.

Winning our clients trust

As Technical Services Engineer, you’ll be working with our client and will build strong relationships through your proactivity and engagement. You’ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries.

Sound like you? To apply you need to have:

Ideal Experience

• Bachelor’s degree in an Engineering discipline is preferred

• Minimum of 3-5 years of relevant engineering management experience

• Certification in Sustainability such as LEED, WELL will be an added advantage

• Certification in Project Management such as PMP will be an added advantage

• Accompany with working experience in an old building will be an added advantage

• Experience in digital buildings including IOT based system knowledge is an added advantage

• Experience in managing minor projects will be an added advantage

• Registered Electrical Worker (REW) is not a MUST

• Required to be the first contact point to handle emergency cases during non working hours and holidays

• Thorough understanding of building services design and engineering management

• Ability to identify and implement opportunities for operational efficiency/improvements

• and implement agreed solutions

• Excellent verbal and written communication skills as well as presentation skills

• Ability to develop and explain complex operational management information to senior

audiences

• Be resilient, with high focus on achieving goals

• High energy, flourishes in fast pace, dynamic environments

• Customer centricity

• Comfortable working in a challenging environment as part of a team and is comfortable

• managing incidents and service failures

• Able to adapt in a fast-paced working environment and versatile in meeting client changing

• needs and requirements

• Strong analytical, organization and administration skills

• Strong problem solving skills

• Electrical work installation certificate is not a “must” requirement

• Good English and Mandarin speaking and listening skills

• Equipped with good business writing skills

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder

• engagement

• Ability to interact with a wide range of client staff, including senior levels

• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively,

• promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively

• Analytical, proven ability to solve problems using a quantitative approach

• Proven ability to employ holistic approaches and looks at long term solutions

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe, where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.