Mission

To provide best customer care support for sales team on aftermarket spare parts sales to achieve maximum customer value

The role includes but is not limited to the following duties:

Closely connect and support after sales team for service part sales, collect data and analyze the market need for parts, report on sales statistics to support strategic decision.

Cooperate with and require purchasing team to set up item master information in SAP for needed spare parts.

Cooperate with division AM team to maintain a listed price data base for the spare parts, provide the price list to customers.

Accept inquiry from customers for parts, check availability of parts from different sources (inventory, suppliers, DDC or PC), and offer prices and delivery lead time to customer.

Analysis, get approval from management and confirm customer orders, release the parts sales order in SAP.

Coordinate with logistic team and cargo agency, ensure package and delivery as required.

Coordinate with credit department for payment, receivables, and issue VAT invoices, close order in time, control the "work in process" jobs.

Maintain customer & equipment master data, Kit Bom, pricing tools,
Dynashop, ensure all info correct and complete for new customers, keep update
in SAP, C&M database, etc.

Prepare weekly or monthly reports, such as order on hand (undelivered

and unbilled), sales reports, etc.

Identify variance and key issues from daily workflow or reporting data, propose suggestions to Operation Manager.

Be ready to take up new tasks assigned by Operation Manager.

Experience requirements

At least two years’ experience in International Trade, Supply Chain or Sales/Marketing Support

Technical background, familiar with mechanical drawing and assembly is prefer.

Knowledge

Good command of spoken and written English;

PC skills (Words, Excel, PowerPoint, Internet）

SAP knowledge is an advantage

Educational requirements

College degree or above;

Key competences for the position

Customer orientation Professionalism Communication

Personality requirements

Good communication skill, customer service spirit, quick response, work actively, strong, responsibility