1. 职位概述

• 目标: 寻找并招募一位助理服务交付经理，以支持SDM团队，确保云服务和基础架构项目的顺利交付和管理。

2. 职位要求

• 学历背景：计算机科学、信息技术或相关领域的学士学位。
• 工作经验：至少3年在IT服务交付或项目管理领域的工作经验，具有云服务交付经验者优先。
• 技术知识：熟悉云计算平台，如AWS、阿里云或Azure。
• 认证资格：持有PMP、ITIL或相关项目管理认证者优先。
• 沟通能力：出色的沟通和人际交往能力，能够与客户和团队成员有效沟通
• 流利的英语口语和书面表达能力。

3. 职位职责

• 协助SDM参与项目管理，确保项目和日常运维的平稳过渡。
• 协助与客户合作，理解需求并提供定制化的服务解决方案。
• 参与项目规划、执行、监控和交付过程，确保符合SLA。
• 协助管理事件、问题和变更流程，确保快速响应和有效解决。
• 协调跨职能团队，包括技术、销售和客户支持团队。
• 协助进行风险评估和管理，制定应对策略。
• 协助定期向管理层和客户报告项目状态，包括KPIs和SLAs的遵守情况。
• 参与持续改进服务交付流程和方法。

**我们提供：**

竞争力的薪酬和福利。

与一流的技术团队合作的机会。

持续学习和职业发展的机会。

开放和包容的工作环境。

1. Position Overview

• Objective:
  To identify and recruit an Assistant Service Delivery Manager to support
  the SDM team in managing and delivering cloud services and infrastructure
  projects.

2. Position Requirements

• Education:Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:At least 3 years of work experience in IT service delivery or project management, with a preference for candidates with cloud service delivery
  experience.
• Technical Knowledge: Familiarity with cloud computing platforms such as AWS, Alibaba，Cloud, or Azure.
• Certifications:Preference for candidates holding PMP, ITIL, or relevant project management certifications.
• Communication Skills: Excellent communication and interpersonal skills to effectively communicate with clients and team members.
• Fluentin spoken and written English.

• Assist in project management to ensure smooth transition of projects and daily operations.
• Collaborate with clients to understand their needs and provide customized service solutions.
• Participate in project planning, execution, monitoring, and delivery to ensure
  compliance with SLAs.
• Assist in managing incident, problem, and change processes to ensure rapid
  response and effective resolution.
• Coordinate cross-functional teams, including technical, sales, and customer support teams.
• Assist in risk assessment and management, developing mitigation strategies.
• Assist in regularly reporting project status to management and clients, including adherence to KPIs and SLAs.
• Participate in the continuous improvement of service delivery processes and
  methodologies.

**We Offer:**

- Competitive salary and benefits.

- The opportunity to work with a top-notch technical team.

- Continuous learning and career development opportunities.

- An open and inclusive work environment.