1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB

- Provide support and troubleshooting to internal and external customers.

- Handle complaints per established guidelines: open, follow investigative stages, and close.

- Internal & External product training provide

- Perform laboratory testing

2. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB

- Working experiences in hospital laboratory or technical support and troubleshooting experience in the medical device company

- Good interpersonal and communication skills

- Good team player and taking the ownership of the job responsibility

- Bachelor’s Degree or above in Medical Examination