Work responsibility：

1. To provide timely and effective Level 1 Service Desk support for operations to all Channel Customers Accounts (CA)

2. Follow up and monitor all activities in the life cycle of onsite support &service delivery, as the single point of contact

3. Follow the POBS Service List Price and update to quote client when it is necessary

4. Maintain all IT inventory and asset management by performing hardware and software audits.

5. Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.

6. Act as a contact point between Helpdesk Operations and Other teams.

7. Assist supervisor to provide report to the management. Job is performed with minimal supervision.

8. Act as a contact point between Helpdesk Operations and Other teams.

9. Receives and responds to customer problems, issues, and requests.

10. First time resolution rate of > 75% for all service requests logged.

Position Requirements：

1. Be able to work in a team environment with other technical staff

2. Excellent communication skills: both written and verbal

3. Hard working and willingness to work according to job demands

4. Proficient in Level 1 support, Ticketing system

5.Flexible in Rotating shifts 24x7 Environment

6.Multitasking and coordination to get the issues resolved

7. Good command of the software operating skills in helpdesk