Major Responsibilities
• Driving and delivering our modernization strategy through leveraging expertise across workplace Services.
• Leads solution definition and solution design
• Procure and manage external support contracts
• Negotiate Service Level Agreements with clients. Provide specified levels of service
• Deliver stable systems through the use of predictive growth and maintenance techniques
• Provide operational support on a daily basis
• Track record of identifying business value and shaping a short and longer terms delivery strategy to realize the value.
• Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment
• Develop Digital Platform with programe language
• Deliver problem resolution and document problems and status via management tool
• Deliver training courses as required
Knowledge / Skills /Competences
• Strong knowledge of Enterprise Windows and Mac IOs solutions and related new technology
• Strong knowledge of Enterprise Mobile device management solution and related software like SCCM, Intune, Ws1,etc
• Strong knowledge workplace solution VDI, DIVA, Xenapp, etc.
• English fluently
• Ability of communication, collaboration and leading in team
• Ability to quickly learn, understands, and works with new emerging technologies, methodologies and solutions
• Ability to engage in senior business leader’s discussions related to business value, agility and end to end business scenarios
• Experience managing small teams and budgets
• Experience in engineering and project implementation
• Leadership and planning skills
• Strong project management skills
• Proficient in Office 365 suit, such as teams list power BI, etc.
• Strong knowledge of ITIL
• Experience in programing is a plus, such as .Net, JAVA, etc.