You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your responsibilities
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
主要职责：
- 处理客户关于海运服务的问题，包括接收、回复邮件和电话，解决客户的问题，了解并熟悉Sea Logistic公司的产品和服务，为客户提供相关建议。
- 维护客户关系，与客户保持良好的沟通和合作。
- 负责收集和汇报客户反馈，为改进公司服务提供支持。
职位要求：
- 对海运行业有基本了解，有3年以上相关海运服务行业工作经验者优先。
- 具备良好的沟通能力和英语听说读写能力，善于用英语与他人交流。
- 具备良好的服务意识，具备一定的抗压能力。
- 有团队合作精神，能够与同事积极合作。