1. Provide service requirements and direction to Offering Development Teams (ODTs)
resulting in products are with high quality, easy to diagnose and service
within the allotted warranty & maintenance budgets.

2. Ensure WW readiness for support of product prior to product shipment approval.

a) Spare parts are stocked worldwide,

b) Education for servicers is available and completed,

c) Service offering on-time availability for quote,

d) Pubs/code/tips available on web for customer and service partner,

e) support plan are in place to delight Lenovo customers with the highest quality service& support.

3. Drive improvement on product design and function in order to reduce warranty costs generation over generation.

4. Provide lifecycle service advice / continual improvement opportunities during the life of the product.

Basic Qualification:

1. Bachelor’s Degree in Information Technology, EE or CE preferred. MS ECE or EE
/ CE is a plus; Or equivalent experience.

2. At least 5 years of directly related experience that includes: Experience in
customer support industry for technology products; managing product development
projects in system server; Experience servicing server products and
demonstrated ability to evaluate processes and propose improvements.

Skills:

1. Strong analytical and creative problem solving skills to anticipate and resolve issues
associated with development of new technologies taking into account challenging
time to market schedules and cost constraints.

2. Ability to analyze policies and procedures for customer service practices, evaluate
effectiveness and propose recommendations for improvement.

3. Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.

4. Willingness to work non-traditional work hours to accommodate meetings with
colleagues around the world, particularly in Beijing, TaiWan and US.

5. Strong computer skills in Excel, PowerPoint and Word.