Your role and responsibilities
In this role, you will have the opportunity to implement and operationalize the Marketing and Sales processes, sales support infrastructure, market intelligence and sales training in the dedicated area of responsibility. Applying operational excellence methodologies and providing solutions and services in the Lead Business multi-countries or local LSOs.
Operate Master Data lifecycle: Master Data creation, update and archive/deletion processes by following the standards and quality requirements of the domain. Provide support for Master Data management processes.

You will be mainly accountable for:
Sales process and Salesforce Tools Support:
1) Supports at the dedicated area a proper implementation and communication of the sales processes including Lead to opportunities to quotations conversion process
2) Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in using the Salesforce system based on a defined KPI
3) Responsible for the sales tool deployment (e.g. SFDC, Apttus). Representative of LSO for sales tools related topics (e.g. upgrades, new tools) in the area.
4) Resolve the issues and problems from the SFDC users in a 3-tier governance model to ensure the smooth business operation in EL China at defined KPI
5) Monitors the compliance of the sales teams in the region with required standards for maintaining data in the sales tools.
6) Acts as key player by suggesting improvements to the tools based on own evaluations to achieve simplification and to increase users’ acceptance. Customer master and contract collection:
7) Take lead to manage the customer master data creation, change, block, unblock timely and correctly to the defined KPI.
8) Ensures that distributor and customer contracts/agreement and proposals are timely distributed, collected and filed into organizational databases and securely maintained.
9) Timely update and share the status of the customer renew, collection and checking status
10) Receive and reconcile the emails, request and questions from customers and internal teams including the sales, other supporting functions; make sure all of them are addressed
11) Assume the other customer master and contract related support including the cBOL account application, BAD and Temporary credit limit application
12) Provide KPI analysis
13) Create News Letter on time and on quality
Qualifications for the role Challenges:
1) Need to be able to collaborate with cross team functions to complete the tasks as normal
2) Need to face and corporate our customers to finish the processes needed for the contract renew and closure
3) Be able to complete the contract collection and checking timely upon huge volume in 2-3 weeks time Knowledge, Skills, Experience:
1. Bachelor's degree or above, major in trade, IT, data analysis, or management related major
2. Minimum 5 years working experience on customer experience related jobs. Salesforce champion or support, customer master data management or customer support working experience is a plus
3. Solid experience in electrification or automation industry
4. Primary salesforce knowledge and experience in both operational support and improvement (Leads to quotations )
5. Strong collaboration skills and experience to work in an environment to delivery common target with virtual team.
Team spirit, be able to collaborate with cross team functions and customers
6. Proficient with Microsoft power BI, be capable of leverage the power BI to manage the defined KPI and analysis. Be able to interpret and present upon the analysis
7. Strong process improvement mindset and project management skill, 6 Sigma green-belt certification is a plus
8. Excellent MS office include the excel, word and Power point
9. Fluent communication and presentation skill by English and Chinese